Description:

Customers want to escalate to the support team from inside Ask Polar, without leaving to find the support chatbot on another page.

Right now, when Ask Polar can't answer a question confidently, the customer has to leave the interface and start over with the support chatbot (Polly) somewhere else. That means re-explaining the question, losing the context of the Ask Polar conversation, and dealing with an extra step at the moment they're already stuck.

Proposed solution:

Add a "Contact support" or "Submit a ticket" option inside Ask Polar. It would be most useful when Ask Polar can't give a confident answer, but it should also be available anytime. Ideally the ticket would automatically include the customer's question and the Ask Polar conversation so support has full context and the customer doesn't have to repeat themselves.

Benefits:

Customers get help faster, with fewer steps.

Support gets better tickets because the question and the attempted answer are already attached.

Ask Polar and human support feel like one experience instead of two separate tools.

Requested by: Howie (customer)